Frequently Asked Questions

How long does it take for you to work on a bespoke piece?

Due to the personalised nature of our service, timescales from ordering to completion and delivery/collection will vary and subject to numbers of orders in progress at the time. We can give a quote and estimation on application.

Depending on the size of the project, timescales can vary. We aim to turn around an order within 2 weeks, we will let you know before you place your order if it is going to take longer.

 

I want to upcycle something from home but I am not sure what I want, can you give me ideas?

Yes absolutely! We are more than happy to help. We like to chat to our customers to find out what they like, what their style is at home etc. We have a customisation process whereby we find out what you like and chat through our upcycling stages so we can gradually reveal a style that will suit you best, we want to make sure it is as stress-free as possible for you.

 

I am not totally happy with the overall finish, what can I do?

We are sorry you aren’t happy with our work. Our customisation process is tailored so specific to your requirements to eliminate any problems before we start. If what we created isn’t quite what you imagined it would be, we are happy to take it back and make changes to your satisfaction with no additional charge. Just let us know what you aren’t happy with and we will work with you to make sure it is right.

 

Am I entitled to a refund?

We do not accept refunds unless there is no other alternative solution. Riciclo Creativo works with customers to ensure utmost satisfaction as the service is bespoke and allows artistic creativity.

 

I don’t live in the UK but I want to order something, can I order?

Unfortunately, we cannot accept orders from overseas. Our bespoke customisation service and purchasing ready-made pieces are only available for UK residents only due to shipping costs and currency exchange.

 

Delivery and collection (UK only)

We can deliver and collect items within the local area (BA1) at 40p per mile. Size of item will depend on this service being available.

We can courier items if necessary at a charge to our customers, as which will be discussed during the ordering process.